This privacy statement explains what personal data zen8labs collects from you and how we use that data.
Last updated: 25/05/2022
We are zen8labs, a global technology consultancy company based in Vietnam and USA. As you read this document, you are currently visiting our website, which is a digital face of our company. We are strongly committed to delivering you a great experience while you are surfing our website, to share the materials you might be interested in, to promptly clarify any questions that might pop up and ensuring uninterrupted functioning of the website so that you don’t feel annoyed. This won’t be possible without your kind assistance, which you render by sharing your personal data with us. At the same time, we understand that personal data is an extremely sensitive matter and we take your privacy very seriously. To avoid making you feel uneasy in this regard, we’ve developed this privacy policy, which dwells on every little detail that refers to our work with your personal data.
We may collect data, including your Personal Data, through our interactions with you, and when you:
You have choices about the data we collect. When you are asked to provide personal data, you may decline. But if you choose not to provide data that is necessary to deliver a service or a feature or give feedback, you may not be able to use this service or feature or receive feedback.
Name and contact data. We collect your first and last name, work email address, phone number, company name and other similar contact data.
Demographic data. We collect data about you such as your country and preferred language.
Website data. We collect data about how you interact within zen8labs’s website. For example, we collect:
Other information. We collect data about you such as any other information you choose to provide us directly in relation to the use of our services, surveys we send you, etc., customer information such as questions and other messages that you send us directly through online forms, chats, e-mail, phone, or post, summaries or voice recordings of your interactions with customer service.
Our website is not intended for children and for private individuals and we do not knowingly collect data relating to them. Parents can revoke the consent choices previously made, and review, edit or request the deletion of their children’s personal data.
We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources.
You are entitled to view, amend, or delete the personal information that we hold:
Email your request to our email address: hi@zen8labs.com. We will respond to requests to access or delete your personal data within 30 days.
zen8labs is intended to deliver its services to organizations. Your use of zen8labs’s website may be subject to your organization’s policies if any. If your organization is administering your use of zen8labs’s website, please direct your privacy inquiries to your administrator. zen8labs is not responsible for the privacy or security practices of our customers, which may differ from those set forth in this privacy statement.
If you use an email address provided by an organization you are affiliated with, such as an employer or school, the owner of the domain (e.g., your employer) associated with your email address may access and process your data, including the contents of your communications and files.
We use a variety of security technologies and procedures to help protect your personal data from unauthorized access, use or disclosure. For example, we store the personal data you provide on computer systems that have limited access and are in controlled facilities.
zen8labs retains personal data for as long as necessary to provide the services and the feedback you have requested, or for other essential purposes, such as complying with our legal obligations, enforcing our agreements. Because these needs can vary for different data types, actual retention periods may vary. The criteria used to determine the retention periods include:
Is the personal data of a sensitive type? If so, a shortened retention time would generally be appropriate, which amounts to up to five years.
Is zen8labs subject to a legal, contractual, or similar obligation to retain the data? Examples can include mandatory data retention laws in the applicable jurisdiction, government orders to preserve data relevant to an investigation, or data that must be retained for the purposes of litigation.
We will update this privacy statement when necessary to amend its terms or reflect customer feedback. When we post changes to this statement, we will revise the “last updated” date at the top of the statement. If there are material changes to the statement, we will notify you either by prominently posting a notice of such changes before they take effect or by directly sending you a notification.
If you have a privacy concern, complaint, or any questions please email us at hi@zen8labs.com. We will respond within 30 days.
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Tom Nguyen/Co-founder & CEO.
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